Returns

Returns Policy

If you need to return an item and you have created a online account with Flagship Technologies (Flagship Tech), simply login to your Flagship Tech account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.Flagship Technologies Return Policy | Flagship Tech | Flagship

If you did not create an online Flagship Tech account at the time of purchase, please email us or call us toll-free at 1-800-416-8900.

You may return most non-working, defective or incorrectly shipped items within 30 days of delivery for either exchange or a full refund. The buyer pays the return shipping costs on all returned merchandise.  Orders returned for other reasons, for example, the buyer orders the wrong product, will incur a 20% re-stocking fee if the returned product tests working.

You should expect to receive your refund or Flagship Tech store credit within three business days after we receive your return.  Please allow 3-5 business days when shipping returns to us via FedEx or UPS ground service.

TERMS AND CONDITIONS
Seller/Service Provider and Customer agree that the following terms and conditions will govern your order for equipment and software (“Product(s)”) purchased from Seller/Service Provider and the installation, warranty and related services (“Service(s)”) listed on an invoice or other agreement between us.


1. PRICE; PAYMENT; TAXES. Customer agrees to pay the unit price of each item, Product or Service described on an invoice or other agreement between Customer and Seller/Service Provider (collectively an “Agreement”) together with all other charges, fees and costs. Termination of an Agreement for any reason shall not affect Customer’s continuing obligation to pay all fees and costs invoiced or to be invoiced by Seller/Service Provider for a Purchase.
Interest on any past due payment(s) shall accrue at the rate of one and one-half percent (1½%) per month or at the maximum rate allowed by law. All prices are exclusive of applicable taxes or other charges imposed by law and are F.O.B. Seller/Service Provider’s place of business or other specified site. All taxes or other charges will be added to the price and itemized or invoiced separately. The price, together with any accrued interest, taxes, or other charges, is due upon receipt of invoice unless provided otherwise in writing.


2. TITLE; RISK OF LOSS; SECURITY INTEREST; REMEDIES UPON DEFAULT. Title to and ownership of each Purchase invoiced or sold pursuant to an Agreement shall remain in the Seller/Service Provider until payment is made in full, including any additional charges provided for therein or herein. Risk of loss to any Purchase shall pass to the Customer upon delivery to a carrier or delivery agent.
Seller/Service Provider reserves a purchase money security interest to the extent allowed by law in and to each Purchase sold hereunder as security for performance of the Customer’s obligations and may file an invoice or sales agreement providing a description thereof as notice of such interest.
In the event Customer fails to pay according to an invoice or perform any of its obligations pursuant to an Agreement, including failure to pay any charges due thereunder, Seller/Service Provider may, at its option, do any of the following: (i) terminate an Agreement, or any other agreement between Seller/Service Provider and Customer, upon notice to Customer; (ii) whether or not an Agreement is terminated, suspend further performance under the Agreement and any other agreement between the parties; (iii) retain all or a portion of the security deposit, if any, previously paid by Customer as an offset to Customer’s liability for such default. Customer shall in any event remain fully liable for damages resulting from breach including, but not limited to, all costs and expenses incurred by Seller/Service Provider on account of such breach including costs of arbitration and reasonable attorneys’ fees. The rights afforded Seller/Service Provider hereunder shall not be deemed to be exclusive, but shall be in addition to any rights or remedies provided by law.


3. WARRANTIES; DISCLAIMERS. The Seller/Service Provider represents and warrants that, at the time of each Purchase, the Seller/Service Provider will be the lawful owner thereof, free and clear of any liens and encumbrances (other than those which may arise from an Agreement) and will have full right, power, and authority to sell, deliver or provide the same to Customer.


Software: Customer will receive the benefit of the manufacturer’s new Product warranty which shall be Customer’s sole and exclusive remedy in the event of nonconformity.
SELLER/SERVICE PROVIDER IS NOT RESPONSIBLE FOR THE QUALITY OR CORRECTNESS OF THE DATA. FIELDS THAT CAN NOT BE CONVERTED AND REQUIRE MANUAL ENTRY ARE THE RESPONSIBILITY OF THE CUSTOMER.
Hardware/Firmware: Unless otherwise stated in writing on an Agreement: (i) New hardware or firmware sold under an Agreement is subject to the original product manufacturer’s written warranty only; and (ii) Used hardware or firmware sold under an Agreement is sold “AS IS.”


IN-SERVICE-DATE:
(a) For Customer Installed Equipment - The “In-Service-Date” is the date the customer takes delivery of a Product.
(b) For Seller/Service Provider installed Product(s) - The “In-Service-Date” is the date Seller/Service Provider notifies you that the Product(s) are installed or the Customer assumes actual use of the Products which ever is earlier.
SELLER/SERVICE PROVIDER DOES NOT WARRANT THE FOLLOWING: (i) UNINTERRUPTED OR ERROR FREE OPERATION OF THE PRODUCTS OR SERVICES; (ii) THAT THE PRODUCTS INDIVIDUALLY OR IN COMBINATION WITH OTHER FACILITIES WILL PREVENT TOLL FRAUD; OR (iii) THAT NEITHER THE PRODUCTS NOR THE SERVICES WILL BE FREE FROM ELECTRONIC NETWORK INVASION OR UNAUTHORIZED USE OR COMMON CARRIER CHARGES ARISING THEREFROM, DUE TO TOLL FRAUD.
THE EXPRESS WARRANTIES HEREIN CONTAINED ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY. CUSTOMER ACKNOWLEDGES THAT IT IS NOT RELYING ON SELLER/SERVICE PROVIDER’S SKILL OR JUDGMENT TO SELECT OR FURNISH ANY PARTICULAR ITEM OF SOFTWARE FOR ANY PARTICULAR PURPOSE AND THAT THERE ARE NO WARRANTIES THAT ARE NOT CONTAINED IN THIS SALES AGREEMENT. SELLER/SERVICE PROVIDER SHALL NOT BE LIABLE FOR DAMAGES, INCLUDING SPECIAL AND INCIDENTAL OR CONSEQUENTIAL DAMAGES, NETWORK DOWNTIME, INTERRUPTION OF BUSINESS ARISING OUT OF OR IN CONNECTION WITH PERFORMANCE OF THE SOFTWARE OR ITS USE BY CUSTOMER.