Returns Policy

If you need to return an item and you have created a online account with Flagship Technologies (Flagship Tech), simply login to your Flagship Tech account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.Flagship Technologies Return Policy | Flagship Tech | Flagship

If you did not create an online Flagship Tech account at the time of purchase, please email us or call us toll-free at 1-800-416-8900.

You may return most non-working, defective or incorrectly shipped items within 30 days of delivery for either exchange or a full refund. The buyer pays the return shipping costs on all returned merchandise.  Orders returned for other reasons, for example, the buyer orders the wrong product, will incur a 20% re-stocking fee if the returned product tests working.

You should expect to receive your refund or Flagship Tech store credit within three business days after we receive your return.  Please allow 3-5 business days when shipping returns to us via FedEx or UPS ground service.

Seller/Service Provider and Customer agree that the following terms and conditions will govern your order for equipment and software (“Product(s)”) purchased from Seller/Service Provider and the installation, warranty and related services (“Service(s)”) listed on an invoice or other agreement between us.

1. PRICE; PAYMENT; TAXES. Customer agrees to pay the unit price of each item, Product or Service described on an invoice or other agreement between Customer and Seller/Service Provider (collectively an “Agreement”) together with all other charges, fees and costs. Termination of an Agreement for any reason shall not affect Customer’s continuing obligation to pay all fees and costs invoiced or to be invoiced by Seller/Service Provider for a Purchase.
Interest on any past due payment(s) shall accrue at the rate of one and one-half percent (1½%) per month or at the maximum rate allowed by law. All prices are exclusive of applicable taxes or other charges imposed by law and are F.O.B. Seller/Service Provider’s place of business or other specified site. All taxes or other charges will be added to the price and itemized or invoiced separately. The price, together with any accrued interest, taxes, or other charges, is due upon receipt of invoice unless provided otherwise in writing.

2. TITLE; RISK OF LOSS; SECURITY INTEREST; REMEDIES UPON DEFAULT. Title to and ownership of each Purchase invoiced or sold pursuant to an Agreement shall remain in the Seller/Service Provider until payment is made in full, including any additional charges provided for therein or herein. Risk of loss to any Purchase shall pass to the Customer upon delivery to a carrier or delivery agent.
Seller/Service Provider reserves a purchase money security interest to the extent allowed by law in and to each Purchase sold hereunder as security for performance of the Customer’s obligations and may file an invoice or sales agreement providing a description thereof as notice of such interest.
In the event Customer fails to pay according to an invoice or perform any of its obligations pursuant to an Agreement, including failure to pay any charges due thereunder, Seller/Service Provider may, at its option, do any of the fol